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Terms and Conditions

To help us provide the best possible service to you the following terms and conditions apply. By booking a massage or purchasing a gift voucher with Revitalise Massage and Beauty you are agreeing to these terms and conditions.


  • Please address your massage therapist the way you would a physiotherapist, chiropractor or medical doctor.

  • Revitalize Massage and Beauty reserves the right to change prices and services without notice.

Bookings, payments and deposits.

  • To secure your appointment, all bookings must be paid in full at time of booking online.

Bookings, payments and deposits.

  • We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • If you cancel your appointment prior to the 24-hour notice period, the full value of your booked service will be credited to you.

  • Appointments cancelled within the 24-hour of your appointment will incur a 50% (of your booked service) cancellation fee.

  • Any no shows or cancellations with less than 4 hours’ notice are not eligible for a refund and will incur a 100% cancellation fee.

  • Any cancellations or changes to you booking must be communicated by telephone or email.

If you are running late.

  • Please let us know by telephone as soon as possible if you are running late.

Gift certificates.

  • Certificates are valid for 6 months and are non-refundable, however we do allow them to be transferred if you are unable to use them for whatever reason.

Personal conduct.

  • Your therapist will use towel draping to respect your privacy during your massage. The therapist will only uncover that the part of your body that they are working on at that time.

  • If for any reason you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.

  • If you prefer more or less pressure during your massage, or if you need a glass of water, a tissue or would like to change the style of massage during your treatment, it’s important that you inform your therapist immediately and they will do their best to accommodate your request.

Health conditions.

  • Please advise us of any special health conditions or medications when scheduling your appointment as it may impact your selected treatment.

  • For remedial and therapeutic treatments, you will be given a form to complete regarding your health record at the time of your booking. This will allow your therapist to correctly prepare for your massage and provide the best possible treatment for you.


  • Massage is not recommended for the first trimester of pregnancy but is considered safe during the second and third trimesters when carried out by a trained therapist. If you are pregnant, it is essential that you consult your doctor before your massage treatment.

  • To ensure you receive a safe and effective treatment, please provide all necessary and current health information about your pregnancy to your therapist.

  • Some types of therapeutic massage may not be appropriate throughout your pregnancy. Your therapist is a fully trained professional and reserves the right to deny any treatment requests they deem as unsuitable.

  • It is essential that you inform us if you have any of the following symptoms or conditions:

  1. Nausea

  2. Low Blood Pressure

  3. High Blood Pressure

  4. Hemorrhoids

  5. Deep Vein Thrombosis (DVT)

  6. Eclampsia

  7. Abdominal Cramping

  8. Placenta Praevia

  9. Diabetes

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